Crash

[fatboyfat7]

This is just unbelievable... I'd be straight onto the Insurance Ombudsman at this point... dont know what he could do but might give them a fright. Either way i'd get the car straight out of there. Or put them on the phone to Rory and listen to them trying to lie then!

[mcgon1979]

yeah this is just too long... defo. you could have parts in from Japan by now and the job done. weeks ago.

[steelroe]

ONly problem I see by kickin up a fuss is "they are in posession of the vehicle" and will not let it out the door until they are paid.

I am fully convinced that they are up to something dodgy and my bet is all secondhand parts and chargin for new. What insurance company is involved.

Another member on here had a problem some weeks backk with an insurance assesor not signing off on a car because secondhand parts were used. Not sure if Justin got this one sorted or not!

[Wildhound]

You're making me even more paranoid now Rory!

They told me they'll supply me with Mitsubishi invoices for all the parts, so obviously if they don't I'll know something's up. They're running out of excuses at this stage anyway, they said they'll have the machined stub axle back today so where can they go next?

I'm going to play it cool until I get it back and then I'll have my own mechanic look it over to see if there's anything fishy and go from there.

[mcgon1979]

I'm going to play it cool until I get it back and then I'll have my own mechanic look it over to see if there's anything fishy and go from there.

they normally make you sign a waiver upon collecting that says you are happy with the parts/workmanship etc. If you sign that you have no recourse. so give it a good look over before you take it, or bing mechanic with you.

[optical illusion]

Uh-huh, good point Mcgon...

[Wildhound]

Surely it would be completely illegal for them to refuse to give my car back if I didn't sign a waiver? I mean I own it... that's robbery??

[Wildhound]

MR131213 and MR131215 i.e ABS and Non ABS.

Are these respective? Because if so then therein lies the problem. According to the part numbers you sent me, the chassis number would then say the car hadn't got ABS, but it does!

[steelroe]

Read my PM again, they are the part numbers for Left and right hand ABS stub axles

[mcgon1979]

Surely it would be completely illegal for them to refuse to give my car back if I didn't sign a waiver? I mean I own it... that's robbery??

No. They have undertaken to do work on the car so its completely legal and above board that they cover themselves by ensuring your happy with this before you take the car back. It's standard practice when you have work of this kind done on your car. Otherwise you get people going back in a week saying there is a dent you missed here and here. etc etc.

[Wildhound]

Got the car back this afternoon, I'm not one bit impressed.

They didn't make me sign anything, probably because I kicked up stink about the fact that they did almost nothing in to the car in the last three months.

Firstly, the bumper wasn't replaced despite the fact they told me it had been. Scratch down the passenger's side door wasn't repaired. And the moulding from the front of the side skirt is missing. The wheel also wasn't refurbed and still has red paint and scratches all over it, not to mention the centre cap is missing.

Furthermore, I don't think the ABS/traction control is working properly though I'm unwilling to test it out further in the rain.

Oh and he wasn't able to show me a single invoice from Mitsubishi.

[Myfeckin FTO]

Got the car back this afternoon, I'm not one bit impressed.

They didn't make me sign anything, probably because I kicked up stink about the fact that they did almost nothing in to the car in the last three months.

Firstly, the bumper wasn't replaced despite the fact they told me it had been. Scratch down the passenger's side door wasn't repaired. And the moulding from the front of the side skirt is missing. The wheel also wasn't refurbed and still has red paint and scratches all over it, not to mention the centre cap is missing.

Furthermore, I don't think the ABS/traction control is working properly though I'm unwilling to test it out further in the rain.

Oh and he wasn't able to show me a single invoice from Mitsubishi.

Cowboys! - Kick up stink big time with the insurance company - what an incredible waste of time.

[optical illusion]

One word.

Ombudsman.

[Wildhound]

I think you're right OI. I'll see what Axa have to say first. They should be equally annoyed as I got the invoice and they paid 3.5k for car hire for NO REASON!

They may just allow me to get a quote and pay out for it. I'll see tomorrow.

Glad to have the car back anyway. Man I missed that sound...

[Bernard]

If it were me I'd bypass the ombudsman and go straight to a solicitor.
That's ridiculous!

[steelroe]

Firstly contact the insurance company and tell them to defer payment as you are not happy with the work.
Tell them secondhand parts etc were used and that you are not happy with the vehicle in it's current condition.

Agree with Bernard, go straight to solicitor if you are gettin no where, nothing like a good law man to put the wind up these cowboy's.

[Muad_dib77]

Yeah you need to take this further in as many ways as you possibly can - and do it fast!

[mcgon1979]

OMG. I cannot believe that. That's worse than I could have ever guessed it could be. Sory is on the ball, tell Insurance company you are NOT happy with the work carried out. Red paint on the wheel? moulding missing of SS, scratch on door? WTF? car should be returned in better condition than it was before the accident.

When I tipped my car and had to replace the bumper I took it to AJKs in Lusk. Possibly one of the more expensive repair places, but very good reputation. Quinn would not give me a complimentary replacement car unless I left it with Quinns own repairer in the city. So I ended up paying for car rental myself (about 500euro) and leaving it with AJKs. This story makes me even more wary of ever leaving a car with an insurers contracted repairers. I cannot believe they would contract work to someone like this. You should slate that crowd. Thats terrible service.

[steelroe]

Do I feel a name and shame coming on once this issue is resolved!!

[Wildhound]

Was on to Axa there. They haven't paid out yet and they're as confused and disgusted as I am! Said they were talking to the garage this morning and couldn't work out why my car was due back in for paint work. They were about to call me when I called them.

My claim handler's looking into it now so hopefully she'll be able to sort me out. Quote from her "It's absolutely unacceptable".

[mcgon1979]

good stuff! let us know what happens. this is the most interesting thread in ages,

[Wildhound]

Ok, got a call back from Axa trying to convince me to return the car to the garage tomorrow because they were determined to finish the job. Naturally I flat out refused amidst claims that "they started the work so they have to finish it".

I explained to her that I spent long enough trying to get my car out of there, and it was not going back in. She said she understood where I was coming from, which is a start.

It seems like they're determined to get the car back there so I told her if necessary I'll talk to a solicitor but of course I'd rather it didn't come to that and I hope they can resolve this.

She was very friendly and told me that the customer services manager would call me back. And so it continues...

[Wildhound]

Got a call back from one of their higher-ups. Basically he's told me that short of taking legal action my only option is to send it back to the garage. This is ridiculous.

[steelroe]

Looks like they were also going to claim for paint work they had no intention of doing. This crowd sound like a right shower of cowboys!!

[Myfeckin FTO]

Got a call back from one of their higher-ups. Basically he's told me that short of taking legal action my only option is to send it back to the garage. This is ridiculous.

Perhaps the Financial Services Omsbudsman can help - http://www.financialombudsman.ie

Put the wind up Axa by telling them that this will be your next step while also considering legal action.

I imagine Axa are wishing at this stage that they should have originally wrote off your FTO when you take the cost of car hire and repairs into consideration along with this cowboy repair outfit. I bet these cowboys are pulling this sh1t all the time with regard to insurance repairs - finding 2nd-hand parts and charging insurance company for new parts and doing the bare minimum to appease the customer. Don't let them away with it.