The Irish Mitsubishi FTO Owners Club

by **Wildhound** » Thu Apr 03, 2008 11:30 am

Realised I never updated this.

I had to call them back twice before I got any further information, but last Thursday I finally find out Axa had agreed to go ahead with the repairs and parts had been ordered. The garage reckons it'll take "a while" for the parts to arrive. They didn't elaborate on what "a while" is likely to be.

I'm just glad my baby will survive the ordeal. I've a lot of plans for that car.

Website · by **Muad_dib77** » Fri Apr 04, 2008 10:23 am

Atleast you know that those bits will be in good order :-)

by **Wildhound** » Mon Apr 28, 2008 10:08 am

Any one else reckon 40 days (and counting) is a tad excessive to replace a bumper, a wing and some suspension parts?

by **mcgon1979** » Mon Apr 28, 2008 10:43 am

MY-JAP-MISTRESS wrote:whiplash!!!! time to get back some of the money you been paying for insurance every year

ouch. I cannot even laugh at that having been f*&king r8ped by some b1atch who 'hurt her back' and her boyfriend 'hurt his knee' etc when I tapped into the back of them at about 5km per hour. absolutely sickening... total fraud and made me very very very angry.

sorry to hear about that wildhound. I hope its fixable. Glad nobody hurt.

by **mcgon1979** » Mon Apr 28, 2008 10:51 am

Wildhound wrote:Any one else reckon 40 days (and counting) is a tad excessive to replace a bumper, a wing and some suspension parts?

Remember I needed to replace my front bumper in August... It took 6 weeks! there was no damaged to the car at all, just the bumper had broken its plastic brackets etc so it was a straight swap. It took them over 4 weeks to get the bumper. apparently on order from japan. I told them to cancel it and sourced it myself from Dungannon Mitsi dealers in north. It came in next day from UK, OEM part. unreal. If they ordered through mitsi modu I'd keep an eye on this one. I found them absolutely terrible. I rang them every few days and the response I got was "eh, look its ordered, the japan crowd have no answered our email, so eh, I cannot tell you anything else"... I got that for weeks. then sourced it myself. They then claimed I'd need to pay for it when it came in... yeah right...

by **Wildhound** » Mon Apr 28, 2008 10:22 pm

Yeah I was worried about that all right... I remembered reading about about your experience. The weird thing is they told me they had the parts three weeks ago.

I'm going to go in in the morning and ask to see the car. If they've done nothing to it I'm taking it to my own garage.

by **mcgon1979** » Tue Apr 29, 2008 9:33 am

If they had the parts 3 weeks ago, they might be just doing a really really really good and perfect job. still. shouldn't take more than 2 weeks if they have all the parts. Let us know how you get on!

by **Wildhound** » Tue May 06, 2008 12:47 pm

Ok, this is getting very dodgy.

I went into them last Wednesday and talked with the manager. He told me all the body work was long since done and that they were waiting on a hub carrier to complete the suspension job (the same part he had told me he was waiting for a couple of weeks earlier).

He assured me they would have the part on Friday.

On Friday I got a call from the same guy, telling me the parts had arrived and he was "literally in the middle of assembling the hub". I have this saved in my voice mailbox.

He assured me that it would be back together in no time at all and that they would do some geometry on it this week, with it back to me by Thursday.

Today I got a call from the garage to inform me that they "had the lads in doing overtime on Saturday to get the car done" but that they had discovered they needed another part. Interestingly that part is the hub carrier that I was told they had received on Friday. Apparently they ordered it this morning.

I think it's time to call Axa and get my car out of their approved garage.

Website · by **Muad_dib77** » Tue May 06, 2008 1:17 pm

Yeah that sounds like people not getting their stories right - don't like it one bit.

by **mcgon1979** » Tue May 06, 2008 1:24 pm

I hate that so much... I didn;t mind the fact my job took so long last time because the garage fixing the car were "straight" with me. It's the "the whole garage was in doing over time on your car" line thatreally really really leaves a sour taste....

by **steelroe** » Tue May 06, 2008 1:36 pm

This is just speculation on my behalf but by any chance are they sourcing secondhand parts and fitting them to maximise profit. I would make sure that all parts are new as quoted and kick up a stink if not. Sounds like they have got the wrong secondhand part, if oit was main dealer everything would be do from chassis no.
MAke sure panels have not been filled etc.
This is just my suspicious mind at work.
The above is one of the reasons premiums are inflated, hugely overpriced repair jobs.

by **Wildhound** » Tue May 06, 2008 1:52 pm

Steelroe I'm pretty trusting usually but I'm starting to get VERY suspicious now too.

Called Axa and couldn't get through to my claim handler (haven't actually spoken to her a single time). Instead I was saddled with this young fellah who is "on her team" and sounded like he hadn't got a clue.

Basically told them the whole story and said I want the car out of there. He said they'd call me back. *sigh*

by **steelroe** » Tue May 06, 2008 2:22 pm

To be honest I thought 4.5K was way overpriced for the type of damage you described. Have you any post crash pics you can put up here.

I would normally take people at face value aswell.

by **colm_mcm** » Tue May 06, 2008 2:37 pm

I would've taken the money and bought another manual GPX.

by **Wildhound** » Tue May 06, 2008 2:38 pm

Unfortunately it was dark when it happened so I didn't get any pics.

Interestingly now that you mention the price - The garage quoted the 4.5k figure a few days after they got the car, but the lad from the insurance company just told me on the phone that the current cost stands at about 3.2k. Where'd the other 1300 go?

The parts they've claimed needed replacing are the wing, the bumper, the shock, the wishbone, the hub and the hub carrier. Personally I don't know what that should cost so I can't tell if either figure sounds right.

by **steelroe** » Thu May 15, 2008 5:20 pm

Any update here. have they shown you the part that is needed. What the hell is a hub carrier.

HUB
Wishbone
Strut

They are really taking the piss, the "hub carrier" as thay call it is standard to all FTO's. There are 2 types the "ABS"one and the "NON ABS" so how could they get the wrong one 4 times.

by **Wildhound** » Thu May 15, 2008 7:40 pm

To be honest I'm sick to the back teeth of it at this stage.

They claimed they had the part AGAIN earlier this week and that I'd DEFINITELY have it back today. Rang me and told me Mitsubishi has sent the wrong part AGAIN, which is clearly complete bs. To order parts from Mitsubishi you have to give them the chassis number which tells them exactly which options are on the car so what they're telling me just doesn't fly.

Anyway I got on to the insurance company and insisted that my car be taken out of there and moved to my own mechanic's garage. They agreed and said if he assessed it they'd pay out and I could sort the rest of the repair myself. I was delighted because then I'd just get a part from a breaker (yourself for example) and be done with it.

But low and behold they called me this morning and told me the garage will have the part by Friday and then I should have my car back.

How does the shipping time from Japan drop from two weeks, to one week and then finally to two days? There's something very fishy going on and both the garage and the insurance company are giving me the run around.

by **steelroe** » Fri May 16, 2008 7:43 am

There is something dodgy going on with this one. I would check everything before leaving the repair shop, especiallly that a new stub axle ("hub carrier") has been fitted.
I would love to see the final bill the send to the insurance company, I would be willing to bet the 4.5K has been well increased!!!

I would be in there askin to see the part in question and then onto Mitsi askin what the hold up is. I have yet to have a problem with parts from the main dealer. Most stuff is shipped from a depot in Holland not Japan.

by **mcgon1979** » Fri May 16, 2008 8:29 am

Have to agree with Steellroe... Proper dodgy... I thnk most FTO parts can be got here or in the UK. Even for Imported cars. I think this "shipping from Japan" thing is a way of stalling...
:evil:

by **Wildhound** » Tue Jun 03, 2008 7:00 pm

It's now 82 days since they took the car in.

Latest story is that they got another stub axle from Mitsubishi, and yet another one from a breaker in the north and both of them are the wrong one (no hole for the ABS sensor).

Apparently Mitsu have been really unhelpful and told the garage "you can try to reorder but you'll probably just get the same one again". So they've sent the non-ABS stub axle off to be modified instead.

At this stage I dunno if the garage is spinning tales or if they really are just having a bad time. Either way they're telling me I should have her back by Friday...

by **colm_mcm** » Tue Jun 03, 2008 7:59 pm

have yo seen the finish on the paintwork yet?

by **steelroe** » Tue Jun 03, 2008 10:57 pm

I have ABS stub axles here if they want one. And if they ordered the part using the chassis no. then I could not have come wrong so many times.

2 diff parts numbers listed on CAPS.
MR131213 and MR131215 i.e ABS and Non ABS. Someone is taking the piss here!
DO you still have a courtesy car?

by **Wildhound** » Tue Jun 03, 2008 11:31 pm

Cheers Steelroe, if they don't have it sorted this week I'll have to purloin one of those from you.

I still have a courtesy car. I'm on to my third one because they have to change it every 35 days!

Did you get my PM the other day?

by **Wildhound** » Tue Jun 03, 2008 11:47 pm

@ Colm

Haven't seen the paint yet - I'm always in work when they're open.

Conveniently I'm off tomorrow though so I may mosey on over and have a look.

by **steelroe** » Tue Jun 03, 2008 11:58 pm

Send me your chassis number and I will get you the correct part number.

The Irish Mitsubishi FTO Owners Club

Crash

Who is online