Funky Product shipping issue

[Dave]

beautiful colour!!

just on carbon fibre bonnets, Funky won't ship one over to Ireland so i'm at a bit of a loss as to what to do!!

[Myfeckin FTO]

beautiful colour!!

just on carbon fibre bonnets, Funky won't ship one over to Ireland so i'm at a bit of a loss as to what to do!!

Arrange your own courier! Had this problem before myself though not with Funky. I'm sure Camskill could come up with a carbon fibre bonnet if asked - they use TNT for courier services at the moment - expensive but good.

[Dave]

i might send him an email, i've asked Chris about getting another courier but i've heard no response.

[Dave]

don't mean to high jack, but Chris has confirmed he is not willing to let me arrange my own courier to collect!
must be great to become a big company and be able to refuse sales.

[CJ]

Topic Split.

I find that kinda strange that FP are unwilling to let a 3rd party pick up the product, surely the responsibility of shipping lies with the customer at that stage, FP have made a a sale, the customer gets their product, I don't see the problem with this at all

CJ

[Dave]

thanks for the split CJ.

Yeah i don't see the problem either, i'm at an end now as to what to do, they are the only ones that stock them at a reasonable price.

I think they have just gotten too big to actually worry about individuals any more just as long as the masses are happy.

[Myfeckin FTO]

FP have gone down in my estimation - he didn't have a problem sending me my DC skirts (few weeks ago) or TM front. I've had a few other bigish parcels from him as well. Got a larger delivery from Camskill yesterday inc Dampers, springs , bushes and other misc bits - would have been more awkward and far heavier than a carbon bumper. Don't see the problem if its properly packed - Did he not give a reason???

[kevinod]

Ya, seems strange... don't see the problem myself, but I guess he must have his reasons?

I guess all coming to all hire/borrow a van, head over on a ferry & collect it yourself? Could be expensive & time consuming though.

Could they deliver to NI? Any friends/contacts up there?

Kev.

[Dave]

"I'm sorry they will not entertain this"

put as simply as that.
now i assume that Funky get their stuff from Litetune but i don't see the problem at all.
I remember a few years back i had a few issues with something and Chris sorted them as soon as, then about a year ago i ordered something else which came back not as shown on his site, but i had no come back as it came directly from Japan.

I seriously think that Chris and FP as a company have forgotten about keeping the customer happy, at the end of the day we are the ones who were there buying things from him at the start


Kev, nope only mainland UK!

[FunkyStyling]

Guys - our supplier (who sends these direct - and is a different supplier to other items you may have had) will not ship them outwith the UK mainland because their courier company doesnt insure these specific items for damage when sent overseas. It's not our policy - ur shooting the messenger

Add onto this, that the supplier doesnt have any in stock and because the Air Bus project is eating up worldwide supplies of carbon they cannot give us a definite date for re-stocks from the manufacturer - it could be 2 months, it could be 6 or more.

I can understand your frustration on this guys but please understand our hands are tied with this one. Some suppliers are better than others and it reflects badly on us when a specific supplier isnt as good as they could be.

The best suggestion we can offer is that we send (insured) to a UK mainland address from this supplier when they can supply, and then you can take it from there?

[RiceRocketUk]

I`ve found a supplier of carbon bonnets, trouble is they`re more expensive than the Funky ones, theirs seem good value for money. Think i`ll have to see if I can find an alternative supplier

[JJ]

Guys - our supplier (who sends these direct - and is a different supplier to other items you may have had) will not ship them outwith the UK mainland because their courier company doesnt insure these specific items for damage when sent overseas. It's not our policy - ur shooting the messenger

Add onto this, that the supplier doesnt have any in stock and because the Air Bus project is eating up worldwide supplies of carbon they cannot give us a definite date for re-stocks from the manufacturer - it could be 2 months, it could be 6 or more.

I can understand your frustration on this guys but please understand our hands are tied with this one. Some suppliers are better than others and it reflects badly on us when a specific supplier isnt as good as they could be.

The best suggestion we can offer is that we send (insured) to a UK mainland address from this supplier when they can supply, and then you can take it from there?

I thought you told me there was a 2 month wait for these products Chris?

[FunkyStyling]

Due to Air Bus taking lots of carbon throughout the world the delivery times have extended on any CF car parts - it could be 2 months, it could be 6 or more.

[Dave]

Chris,
if this was the case that airbus or whoever is eating up the stock of carbon and the fact that your supplier doesn't ship outside of mainland UK (although i would have arranged my own courier) these things should be made aware to those looking to purchase rather than a one liner saying no. If there is no shipping outside of the UK, should it not be stated on your site and that there is a substantial waiting period.

We only find out issues like this when it's raised on a public forum.

Dave

[Dave]

I`ve found a supplier of carbon bonnets, trouble is they`re more expensive than the Funky ones, theirs seem good value for money. Think i`ll have to see if I can find an alternative supplier

any prices?? oh and would you ship to Ireland

[FunkyStyling]

...rather than a one liner saying no.

Well I'll hold my hand up to that one. I thought it would be best to answer quickly however as I was short staffed yesturday I didnt have the time to make a fully descriptive reply to you. I took the time last night when I got home to answer your questions here because it was unfortunate that the shipping policy of the supplier was making our company look bad.

If there is no shipping outside of the UK, should it not be stated on your site and that there is a substantial waiting period.

Unfortunately with the number of items now in our catalogue it would be a real problem keeping each one's delivery time acurately displayed on the site at all times. Many of them have delivery times effected by what the supplier does too, and these would be outwith our control. With this bonnet specifically it is actually the manufacturing plant which is causing delays in supply, and then the importer/supplier who will not ship outwith the UK mainland (this also means people in Shetland, Skye etc cant get one).

It would be a full time job just phoning around suppliers all the time to check availability. We now have over 7,000 products and over 40 different suppliers...

Also as some parts are able to be shipped to some countries and not others, it would be difficult to display this information throughout the site. A good example is one supplier who will ship all their range anywhere in Europe, apart from windscreens for which they ONLY supply UK mainland. Some suppliers only ship up to a certain consignment size overseas. This means that you could get your side skirts from the supplier ok, but they will refuse to ship a front bumper because it's outwith the cubic dimentions of their overseas shipping policy. Sometimes it's even less logical, like with another supplier who will send springs overseas, but not their range of alloy wheels (even if it's just one single alloy!).

Additionally some suppliers ship to only some countries - for example many wont ship outwith the UK mainland. Some ship to UK and NI, but not Ireland. Others will ship within Europe but maybe not specific countries. They all have their policies and companies like us have to play ball with their policy :-/

We only find out issues like this when it's raised on a public forum.

It is good that it has because now everyone knows and I wont have to keep sending out innapropriate short emails

[JJ]

To be fair Funky has a pretty good reputation in the past and no doubt will re double their efforts to make sure that reputation stays at a high standard

[RiceRocketUk]

I ship parts to Ireland, i`ve had doors and wings sent out this week, I do understand the predicament over bonnets though, they do damage easily and I know what the couriers are like. As long as I can get insurance i would send, if you wanted to get a courier to collect from me that would be fine also, i`ll see when they`re arriving and what price I can get and advise

[Dave]

i understand that some companies may have issues with regards to bonnets but my point is that if a customer is willing to get their own courier and sort out their own insurance for it i don't see why anyone would have a problem!

Ricerocket, keep me posted on this, i still have a couple of euros ear marked for it!

[RiceRocketUk]

Hi Dave, have been told I can get a pair in 3 weeks, Litetune ones.
just awaiting to hear on carriage, if you want to collect once here thats fine with me

[Dave]

PM a price