Where did the customer service go......?

[soc]

Gonna be picking up the new Golf tonight so I rang QD to transfer insurance - having been given a quote for €750 fully comp on tuesday imagine my suprise when they told me it would actually be €1550 !!!! And on top of that they flatly refused to transfer insurance from the golf to the FTO for a few hours on saturday so I can drive it to Portlaoise - what about giving the customer what he/she wants (within reason)??

Anyway rang Axa and they gave me a very good quote - €1000 - with a whole bunch of extra benefits:
* only 150 excess
* windscreen cover claims won't effect NCB
* fire and theft claims won't effect the NCB
* step back protection on NCB

And they set up 7 day cover straight away with full cover starting after receipt of necessary documentation (proof of NCB etc.). And on top of all that - they have no problem transferring the insurance for a few hours on Saturday


I cannot believe the difference in service from these to companies......... looks like QD have the young market cornered and ain't too concerned about us oldies

[CJ]

Where did the customer service go......?

QD never did customer service in the first place, all they're concerned about is the money. I would really like to get away from this year but I reckon they're gonna be hard to beat on price.

CJ

[Mustang]

Shane wrote

they flatly refused to transfer insurance from the golf to the FTO for a few hours on saturday so I can drive it to Portlaoise

I was with QD for a year. The very same happened to me when I was changing cars a few years back
The QD experience is cheap and nasty. But if you're saving hundreds on insurance I guess you can't complain, they are generally cheaper.
It's a case of not being able to have your cake and eat it
That said a friendliness and a little flexibility goes a long way.

having been given a quote for €750 fully comp on tuesday imagine my suprise when they told me it would actually be €1550 !!!!

Maybe they got wise to your intended performance mods

Mustang

[CJ]

Maybe they got wise to your intended performance mods

We can sort that out:

access-list quinndirect deny ip <QD IP address range> fto-ireland.com

Sorry lads, I've been working with Ciscos all day, I've got access-lists coming out of my ears

CJ

[soc]

The QD experience is cheap and nasty. But if you're saving hundreds on insurance I guess you can't complain, they are generally cheaper.

yea, I agree - and while the girl I talked to on the phone was really nice the company's policy sucks - and they were more expensive! I think it's cause they seem to hammer you with fully comp policies. But they wouldn't quote me 3rd party cause of the value of the car -

But when you think that Axa won't eat my NCB if I should suffer car theft it makes you wonder

Maybe they got wise to your intended performance mods
Mustang

Actually I'm thinking of leaving it as it is for a while - right now it's plenty fast enough in real world terms (although I'm sure I'll get used to it quick enough) - the low down torque makes it feel really fast